Buying on GroovyCart

Security

GroovyCart is a secure site! Checkout our security locks on sensitive pages. We take security really seriously. Customers will not buy if they don't feel confident that their details are going to remain private. Every part of GroovyCart has been written by the Groovy Software Team with attention to security. view details of our security measures here, If you have any questions regarding security, please email support@groovycart.co.uk

Rating

Many factors go into deciding what rating our sellers get, including how long they have been selling on GroovyCart, a shop with, say, three stars in not necessarily something to worry about, they may just be a newbie. Take a look at the sellers Feedback in conjunction with the seller rating.

Feedback

Feedback is not only a way of showing other buyers that a shop has treated you well and supplied a great product in a quick and efficient manner, or otherwise, it can also show a seller where they are failing so they work on improving this for future sales. If you click on the feedback link at the top right of a shop page you may get a message saying that this shop has not received any feedback yet. We all have to start somewhere so you may want to give this shop their first sale. If a seller has their feedback switched off this may be an indication that they have had some negative Feedback. We recommend not hiding negative Feedback as this may effect their seller rating.

Trust

We expect our Groovy Sellers to provide a high level of customer service, it is inevitable that due to the high number of sales on GroovyCart that not all transactions will go according to plan and these are usually beyond our sellers control. Sometimes it is a shortcoming of the delivery company, but whatever the reason our sellers need to stay in contact and reply to customer emails in a timely fashion and keep the customer informed of the status of their order. Failure to deliver an order and reply to emails may result in the shop being suspended or switched off.

We do not want to become a 'Big Brother' site but we do want to keep GroovyCart's great reputation and to continue to be a place where buyers can feel comfortable and to buy with confidence.

Having said that, we come from a selling background and we know that it is difficult for independant sellers, with all the competition of the multinational companies plus the laws on distance selling handing us the short straw. We sympathise with our sellers and offer as much help and support that we can. Without our loyal and trustworthy sellers, GroovyCart would not exist, some ecommerce sites do not realise this and fail to appreciate their sellers. WE REALLY APPRECIATE OUR SELLERS, Just saying!